We undergo a strict quality control process before products are dispatched from our
warehouse. Should a product no longer be available between the time of placing your
order and the time of delivery, we will contact you to arrange for a refund or replace it
with similar products Refunds will be done only through the Original Mode of Payment.
Although we do not encourage Cancellation of confirmed orders, under valid
circumstances, the customer can request for a cancellation but is subject to approval and
will be liable for a cancellation fee in order to compensate for the losses. In case an
order is cancelled from our end, due to non availability of the product or any other factors
beyond our control, we will issue a full refund.
What products are eligible for return/refund?
We have two types of products that are eligible for a replacement/refund. Dry items – the
item must be unused, unopened, in the same condition and original packaging that you
received it. It must be returned accompanied by the proof of purchase and a notification
from your end within 24hours upon delivery date. If 24hours have gone by since the
delivery, unfortunately we cannot offer you a refund/replacement.